Reputation management is nothing but a new trend which aims at maintaining some sort of understanding or influencing of an individual’s or business’s reputation. The fundamental concept of reputation management is to maintain the reputation of company for better prospects. If the company’s reputation is efficiently managed, then the company will attain its definite goals and objective without any procrastination. In this connection, sometimes negative reviews posted online, may hamper the prestige of the company. So for the attainment of online reputation, key eye should be on proper posting of relevant reviews regarding the company. And focuses must be given on customers’ complaints, take down correct information and proper online feedback management system. All these are essential for influencing product development.
The reputation of a company can determined on the basis of its management system. That means to what extent the company is managing its own reputation in the eyes customers and to what extent the company is responsive to customers’ views and reaction. Local business review always plays vital role in reputation management.
Now a day’s many social networking sites have become reflection of your company’s quality, reliability and skill. PPC is an important technique to for promotion of product and services. On the other hand through direct mail, radio and TV the consumers are able to know/learn more and more things about you online.
So, developing, building, and protecting online reputation is a vital concept on the part of the business entity.
As a marketer you have to keep in mind some important points:
• No doubt, reputation and orientation of the customers towards you and your product depends on proper online review management system.
• Real client review is also vital for reputation management. Make sure real client reviews are getting posted. An improper client review will defame you and your brand.
• Try to encourage your customers to be as specific as possible
• In terms of ranking, application of SEO plays a vital role. A recent review brings about high reputation and create high ranking.
• A recent review pack is nothing but a powerful social proof that represents customers’ orientation, reaction, opinion and praise. The quality of your review will determine your status in business.
• Try to make review part as an efficient and comprehensive “Reputation Management Strategy”.
• So try to frame your website customer friendly and mobile-friendly and navigable engagement features.
• There should be intimate relationship among strong review presence, well-optimized local pages and an authoritative website.
• Try to develop a well organized review system which will attract your fans to be louder than your biggest enemies.
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